Orentham Training & Certification Ltd
www.yourconstructioncertification.com and Your Construction Certification is owned and operated by Orentham Training & Certification Ltd, Company number 14084653.
Website Terms & Conditions
BACKGROUND:
This agreement applies as between you, the User of this Web Site and Orentham Training & Certification Ltd, the owner(s) of this Web Site, www.yourconstructioncertification.com. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.
Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
Intellectual Property
Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Orentham Training & Certification Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.yourconstructioncertification.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Orentham Training & Certification Ltd. To find out more please contact us by email at [email protected] or by telephone at 020 4540 5749.
Privacy
Disclaimers
Availability of the Web Site
Limitation of Liability
No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Notices
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to [email protected]. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
Law and Jurisdiction
These terms and conditions and the relationship between you and sub-clause 2.3 shall be governed by and construed in accordance with the Law of England and Wales and Orentham Training & Certification Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
Reschedule, Cancellation, Refund and other related Policy
We do not take responsibility for the incorrect information provided by you for booking our services. In such cases, ad hoc measures will be taken according to the situation. However, if an error occurs from our side then we won’t be charging for any amendments.
Before initiating the booking process, you need to clear the requested payment. After successful payment to the Company, you’ll be subjected to the Company’s Terms & Conditions.
We’ll endeavour to process your query/request as soon as possible and promise to resolve it within 24 hours from the time of submission.
Our Support is available from Monday to Saturday, 08:00 to 18:00.
During online booking, we only take responsibility for arranging the test and not the date & time selected by you, as test’s date & time are subject to change.
Test can only be rescheduled or cancelled at least 4 days before the test date. If you do so in less than 4 days before the test date then your fee won’t get refunded.
If you avail our discount offer, then we’ll not provide any refund but you will still have the possibility to reschedule the test, provided that its being done at least 4 days before the test date.
For test booking, we’ll charge you £45 which includes test fee (£22.5) and our service fee. The charge may vary depending on the discount we offer.
For those candidates who are not able to take the test or doesn’t qualify the 1st attempt, can opt for a package we provide, i.e. “Test+Retake” which allows a candidate to take a 2nd attempt at a discount price of £20. If you clear the test in the 1st attempt then the retake fees will not be refunded.
If you’re eligible for a refund, then it will be made within 10-14 working days.
In case of cancellation of test 4 days before the test date, you'll be subjected to a charge of administration/service fee and an amount of £22.5 will be refunded back to your account.
In case of cancellation of “Test+Retake” package 4 days before the test date, you’ll be subjected to a charge of administration/service fee and an amount of £35 will be refunded back to your account.
It is the candidate’s responsibility to ensure that he or she arrives at the Test Centre 15 minutes before the test time. Orentham Training & Certification Ltd will accept no responsibility for candidates who arrive late or fail to arrive due to adverse weather conditions, failure of transport or any other circumstance.
The candidate must carry a Passport or UK Driving License.
If You are unsure of which type or category of Test to book please contact Orentham Training & Certification Ltd in the first instance on [email protected] or 020 4540 5749.
One Day Course can be completed in one go or over a period of days or weeks. You must have an internet connected device to complete the course modules. For final assessment, you must have a computer/laptop with a webcam/speaker/microphone.
You can apply to retake assessment which will be chargeable.
Booking related to the course is subject to change until they are confirmed from our side.
As soon as you enrol with the course, the fee is non-refundable. If you don't use your course account for more than 3 months, then we have the right to remove the assigned licenses. The removed licenses can be claimed at no charges, by contacting our Support Team.
We do not guarantee the issuance of CSCS card to the applicants, as it is the sole responsibility of Construction Skills Certification Scheme (CSCS) to process the applicant’s request.
For Card booking, we’ll charge you £60 which includes Card fee (£36) and our service fee & administration charges. The charge may vary depending on the discount we offer.
If CSCS finds you not eligible for a card, then we won’t be responsible for it and no refund will be processed.
The card usually reaches to the customer in 3-5 working days after application approval but due to unforeseen circumstances, it may take more than the specified time.
Cancellation requests are subject to a £24 administration and cancellation fee; this fee covers and includes, but is not limited to, communication with the candidate and communication with CSCS and the refund process.
We only deal with CSCS Card and not with any CSCS affiliated Card.
After ordering the Revision Book or DVD, it’ll be the sole responsibility of CITB to deliver it at your Home. The Book generally takes 10 working days days to deliver, but might take a longer time due to COVID situation.
The Revision Material cost consists of the product cost and our Administration and Service fee. Upon cancellation, the product cost will be refunded back only.
Refunds are only possible which are made within 14 days of purchase. If you fall under such period, then we'll process refund and a cancellation fee of £8 will be incurred.
